A new chapter emerges from tradition: The Grundfarm Wax Art becomes the Art of Light

How can we help you?

Do you have a question about a product or your order, or would you like to know what is possible and how you can customize your candle?

Then you have come to the right place.

Question about a specific product?

Please use the inquiry form directly on the respective product page.

There you can also share your wishes, ideas, or questions about customization. This way, we will know immediately which candle you are referring to and can tell you specifically what is possible.

The more precisely you describe your wish to us, the faster and more effectively we can help you.

Questions about Ordering & Production

When will my order be delivered?

This depends on which Lichtwerk you order from us and how individually we get to design it for you.

Ready-made products without personalization

If your desired product is already finished and is ordered without personalization, our processing time is usually 4–8 business days after receipt of payment.

During this time, we carefully prepare your order for shipping.

Please note: Especially before Christmas, Easter, and other high-demand periods, processing may take a little longer.

Products with personalization

If you choose one of our offered personalizations for a product, the processing time is also usually 4–8 business days after receipt of payment.

We carefully design your Lichtwerk according to your specifications and then prepare it for shipping.

Custom-made items & special requests

Do you have a very specific idea, would you like to change the colors, design, lettering, or special details, or create a personal Lichtwerk together with us?

We would love to.

For custom-made items and special requests, depending on your wishes and our current order volume, you should expect a processing time of approximately 1–3 weeks.

The exact duration depends on how individual and elaborate your wishes are and whether further consultation with you is necessary during the design process.

If you would like to discuss what is possible in advance, you can book a Studio Consultation. Together, we will see how your idea can be implemented in a harmonious way.

Do you need your Lichtwerk by a certain date?

Is your order intended for a wedding, baptism, birthday, celebration, or another special day?

Then please let us know your desired date as early as possible.

We are happy to check in advance whether we can complete your order in time for you.

Express production may be possible in individual cases, but only after prior personal consultation and our express confirmation.

Therefore, for a particularly short-notice date, please do not simply place a regular order, but inquire with us beforehand.

Shipping & Delivery

We ship your Lichtwerke and products from the heart with great care within Germany, Austria, and Switzerland.

We are happy to deliver to other countries by personal arrangement.

When will my order be shipped?

As soon as your Lichtwerk is finished and ready to ship, it will be carefully and securely packaged and handed over to our shipping service provider.

The stated timeframes refer to our processing or production time until shipping. The subsequent shipping time of the shipping service provider is in addition to this.

As soon as your order is on its way to you, you will receive an email with important information about your delivery.

Securely and lovingly packaged

Every order is carefully and securely packaged by us so that your Lichtwerk arrives safely with you.

In doing so, we make sure to use packaging materials as consciously and sustainably as possible.

Because for us, a special Lichtwerk also includes a mindful approach to what surrounds us.

Can I customize my baptismal, wedding, or memorial candle with a name, date, and personal message?

Of course.

Personalization is especially important to us when it comes to baptismal, wedding and memorial candles. That is why you will find the relevant personalization fields directly on these candles.

Please enter all the details you would like there – for example, names, the date and your personal message.

Depending on the candle, part of the personalization is already included in the product price. You will always find out which details and design options are included directly in the respective product description.

For additional text, the shop automatically charges €0.20 per character. The corresponding surcharge will be displayed directly and included in the final price.

Would you like to make more changes or do you have a special idea?

Then please use the inquiry form directly on the respective product. This way, we will know immediately which candle you are referring to and can tell you specifically which wishes and changes are possible.

Would you like to make your Lichtwerk even more individual, combine several wishes, or are you not yet sure which design suits your occasion?

Then you are welcome to use our atelier consultation. There, we will take the time to discuss your ideas and look together at how your very personal Lichtwerk can be implemented in a harmonious way.

What is the Atelier Consultation?

The studio consultation is for you if you would like to have a custom candle designed, have special requests, or are not yet sure which design is right for your occasion.

We will take the time to personally discuss your ideas and advise you on size, colors, symbols, text, and design options. You will also find out what is technically feasible and how much your custom candle will cost.

The consultation can take place over the phone, via video call, or in person at our studio.

Will the €59.90 for the studio consultation be credited to me?

Yes.

If you decide to order a candle from us after the consultation, the full €59.90 will be credited to your order.

This means you will not have to pay for the consultation in addition to your later candle order.

Will my candle look exactly like it does in an existing product photo?

We follow the shown model and your selected variant very closely.

However, since each candle is handmade, slight differences may occur. It is precisely these small unique features that make your candle one of a kind.

For us, handmade does not mean industrial uniformity – but rather individual production with great care.

When will my candle be shipped?

For candles that require personal approval, the following applies:

We manufacture → you receive a photo → you approve your candle → we ship.

Please respond to our message as promptly as possible. Until we receive your approval, your candle will be waiting for you at our workshop.

What is the easiest way to get my dream candle?

If you want to know as accurately as possible what your candle will look like, we recommend:

Choose an existing model that you already like, and only change the colors or available variants.

This preserves the proven design while still giving your candle its own personal character.

What if I am still unsure before ordering?

Then feel free to ask us.

On every product page, you will find our question form specifically for that product. It is best to use this form, as it allows us to know immediately which candle you mean and provide you with targeted assistance.

So you don't have to decide everything on your own.

Your candle is created in our workshop – but for custom requests, we are happy to do so together with you.

When should I use the free inquiry form—and when should I book a consultation with the studio?

It depends on how extensive your request is.

Use the free question form directly on the product page if you have a quick question about a specific candle.
For example:

  • Is this color available?
  • Can a name, date, or short text be added?
  • Can a small detail be changed?
  • Is the candle available for a specific date?
  • You are unsure about an existing option or personalization.

This way, we can immediately see which product you are referring to and provide you with a quick and targeted answer.

The Atelier Consultation is for you if you want to create something truly unique from your idea.

It is the right choice if you, for example:

  • want to combine several requests or changes,
  • want to design a candle significantly differently from how it is shown on the product page,
  • want special colors, symbols, texts, or design elements,
  • do not yet have a concrete idea and would like help with the design,
  • want to develop a completely personal custom candle together with us,
  • need more detailed advice on options, design, and costs.

During the Atelier Consultation, we take personal time for you and your ideas and develop a harmonious solution together.

In short:
A quick question about an existing candle? Use the free question form.
A custom idea, several requests, or personal design advice? Then the Atelier Consultation is for you.

What happens if, after the consultation, I decide not to order a memorial or wish candle?

Even then, your payment won't go to waste.

If you decide against a custom occasion or special-request candle after the atelier consultation, you'll receive a €59.90 shop voucher.

You can also use it for other candles from our collection—for example, ready-made gift candles.

This way, you're not tied to a custom-made candle and can take your time choosing something else from the Lichtermacherei.

Are you from the area? Then feel free to visit us in Weidenberg.

If you are from Weidenberg or the surrounding area, you can also visit us in person anytime.

During our regular opening hours, you can simply drop by – no appointment needed:

Monday, Wednesday and Friday from 3–6 p.m.
except on public holidays

Would you prefer to come at a different time or discuss your dream candle with us in peace?

Then feel free to schedule an in-person appointment with us in advance.

This way, we can set aside time for you, show you colors, designs and options in person, and create your very own personalized candle together.

Come by, look around and get inspired – we look forward to your visit.

Send us a message!

Do you still have a question, an idea, or a dream?

Then feel free to send us an email. Your question might even inspire the next beautiful idea for your very own personalized light creation.

We look forward to hearing from you, receiving your wishes and suggestions – and we will get back to you as soon as possible.

Sometimes something special simply begins with a small question:

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